Support
Professional Services
Expert-led services to accelerate your deployment. From integration and migration to custom development and team training.
Service Offerings
Integration & Migration
Seamless integration with your existing SCADA, historian, ERP, and CMMS systems. We handle data migration, protocol mapping, and validation.
- Integration architecture document
- Data migration scripts
- Protocol adapter configuration
- Validation test report
- Runbook and handover documentation
Custom Development
Purpose-built features for your unique operational requirements. Custom physics models, dashboard widgets, workflow automations, and API integrations.
- Requirements specification
- Custom feature implementation
- Unit and integration tests
- API documentation
- Source code ownership transfer
Training & Onboarding
Hands-on training for operators, engineers, and administrators. From platform basics to advanced analytics and operations workflows.
- Customized training curriculum
- Hands-on lab exercises
- Reference materials and recordings
- Post-training assessment
- Follow-up Q&A session
Architecture Review
Expert assessment of your industrial IoT architecture. Network topology, protocol selection, edge-cloud strategy, and scalability planning.
- Current state architecture assessment
- Recommended target architecture
- Migration roadmap
- Risk analysis
- Budget estimation
Engagement Models
Project-Based
Fixed scope, timeline, and budget. Ideal for well-defined integration or development projects.
- Statement of work
- Milestone-based delivery
- Fixed-price or T&M
- Dedicated project manager
Retainer
Ongoing access to TwinEdge experts. Monthly hours for continuous optimization, support, and development.
- Monthly hour allocation
- Priority scheduling
- Unused hours roll over
- Quarterly business reviews
Let's Scope Your Project
Tell us about your requirements and we'll provide a detailed proposal within 48 hours.