TwinEdge SMS Program

Who may receive messages

Only registered TwinEdge users who provide their mobile number directly to TwinEdge may receive messages. Depending on the features they use and the preferences they select, messages may include:

• User-requested verification codes or time-limited sign-in links
• Account-access and security notices
• User-enabled incident, asset alarm, and safety notifications
• User-enabled maintenance, work-order, service-request, and status updates

How consent is obtained

Authentication

When you enter or confirm your mobile number and select “Send verification text” or “Send sign-in link,” you request one authentication message for that action.

Operational notifications

You receive recurring operational SMS notifications only after you enable SMS in your TwinEdge notification settings. The option is voluntary and is not selected by default. Authentication does not enroll you in recurring notifications.

Message frequency and charges

Authentication messages are sent only when requested. Operational message frequency varies according to the notifications you enable and events in your organization's TwinEdge environment. Message and data rates may apply.

What happens after opt-out

Opting out of SMS does not close your TwinEdge account. It may prevent the delivery of SMS authentication messages. Use another available authentication method or contact your organization administrator if you need assistance.

Privacy and terms

We do not sell SMS consent or mobile-number information, and we do not share it with third parties or affiliates for their marketing or promotional purposes. Read our Privacy Policy and SMS Terms.