How Can We Help?
Find answers in our documentation, connect with the community, or reach out to our support team.
Documentation
Comprehensive guides, API references, and tutorials to help you get the most out of TwinEdge.
Browse DocsCommunity
Join our community forum to ask questions, share solutions, and connect with other users.
Join CommunityEmail Support
Contact our support team directly for technical assistance and account-related questions.
Email SupportVideo Tutorials
Watch step-by-step tutorials covering setup, configuration, and advanced features.
Watch VideosPopular Articles
Getting Started with TwinEdge Edge
Install and configure TwinEdge on your Raspberry Pi or edge device.
Connecting OPC UA Devices
Learn how to connect industrial equipment using the OPC UA protocol.
Configuring Alerts and Notifications
Set up real-time alerts via email, SMS, or Slack.
Understanding ML Predictions
How TwinEdge AI generates predictive maintenance insights.
User Management and Roles
Manage team access with role-based permissions.
Data Export and Integrations
Export data to cloud platforms, historians, and third-party tools.
Support Levels
Support level is determined by your subscription tier. Upgrade anytime for faster response times.
Community
Trial, Starter plans
Best effort
Community forum, Documentation
- Self-service resources
- Community Q&A
Professional plans
< 24 hours
Email, Community forum, Documentation
- Direct email support
- Priority queue
Dedicated
Enterprise plans
< 4 hours
Phone, Email, Slack, Dedicated CSM
- 24/7 emergency support
- Quarterly reviews
- Custom training
Still Need Help?
Our support team is here to help. Reach out and we'll get back to you as soon as possible.
Contact Support